We maintain hygiene for all our customers we do not accept returns on jewellery and its accessories. We ensure that the Jewellery we make is through ethical resources and that proper hygiene is maintained. In amidst the current pandemic, we make sure that all our products are properly sanitized for maximum safety.

1. The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered

a)Return via whitenirvana.com :

In the unlikely event that you do not receive your product in a good condition, is damaged or defective, is not the product you ordered.

Your product should fit the Return Criteria as mentioned above. You can write to us at heal@whitenirvana.com . Our Customer Care Team will guide you through the return and refund process.

DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund.

Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfills all conditions mentioned above, we will initiate your refund. We will send you an email informing you if your return has been accepted or rejected.

Upon examination of the product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

White Nirvana  will provide a maximum of Rs. 100/- against the shipping charges through PayTM/ Google Pay/ or any UPI platforms.